Your Receptionist Will Be Live In A Few Steps
FIRST, WE GET YOU SET-UP
Begin by signing up and providing your details to register with Apex Receptionist. A dedicated account manager will promptly reach out to review your information and discuss your unique requirements.
We Take Over Answering Your Calls
After your onboarding process, our dedicated Virtual Receptionists will seamlessly take on your call responsibilities. Armed with customized scripts, they will handle your calls with the same level of professionalism and care as you would.
Time To Connect With Your Customers
At Apex Receptionist, our foremost objective is to foster genuine connections with your customers, demonstrating our dedication to their needs. This approach is instrumental in shaping the brand reputation you desire
Solution Time
Following conversations with your customers, we delve into discovering the most effective actions to ensure successful and satisfying transactions. These actions can encompass a range of services, from seamless live transfers to efficient order processing and more.
Detailed Reports
We meticulously track and report every call, providing you with valuable insights into each interaction. This robust data empowers you to gauge the effectiveness of our Virtual Receptionists and recognize the tangible returns on your investment.
Billing
At the close of each billing cycle, we furnish you with a comprehensive report assessing our customer service performance. Our transparent billing system ensures you are only charged for the exact duration of service, with no rounding up. Plus, rest assured, we never bill for solicitation or wrong number calls—keeping it simple and cost-effective!
Common Questions
Most Popular Questions
At Apex, our core focus is fostering enduring client relationships built on trust. To safeguard sensitive information, we have stringent policies and procedures in place. Every Virtual Receptionist signs a non-disclosure agreement, and those handling medical campaigns undergo a comprehensive 30-minute HIPAA Training, ensuring the highest level of service provider and patient confidentiality.
When you join us, our dedicated onboarding team will promptly engage with you to craft a personalized script and address any queries during campaign setup. This initial interaction allows us to establish a strong client relationship and gain insights into your customer base.
Unlocking seamless communication with Apex is straightforward and offers multiple options:
Seamlessly transfer your existing phone number to us, with the duration varying based on your current provider's processes.
Alternatively, we can furnish you with either a dedicated toll-free or local number, giving you full ownership. Should you decide to discontinue our services, we'll effortlessly port the number to your chosen provider for a nominal fee.
For optimal efficiency, consider forwarding your current phone number to one provided by us. Rest assured, our intuitive system seamlessly identifies calls as originating from your business, ensuring a smooth transition.
At Apex, we pride ourselves on transparent and straightforward billing practices. Unlike some competitors who charge for call patching, we believe in fairness. You'll only incur charges when our Virtual Receptionists are actively engaged in assisting your customers during a call, ensuring your costs align with the value you receive.
At Apex, we offer flexible call transfer options to meet your needs:
- Cold Transfer: The caller is placed on hold, and we execute a blind transfer to you.
- Warm Transfer: The caller is placed on hold, and our Virtual Receptionist seeks your permission before transferring the call. Depending on your response, we can patch the call to you or take a message.
- Voicemail Box Transfer: We transfer the caller directly to your voicemail box, and you receive the message via email in MP3 format. Our aim is to provide seamless communication tailored to your preferences.
At Apex, our Virtual Receptionists adhere to your tailored protocol as outlined in your custom scripts. Whether you prefer personalized greetings with specific names or a more generic approach, we ensure your instructions are faithfully followed to provide a seamless caller experience.
At Apex, our onboarding process is comprehensive. We take the time to deeply understand your business, incorporating your call script, website, and FAQs into our training. This ensures that our Virtual Receptionists are not just well-prepared but also aligned with your unique business identity.
At Apex, we harness the power of a remote workforce, allowing us to tap into a diverse global talent pool. Our Virtual Receptionists span across regions, including the United States, South America, Canada, and Europe, ensuring seamless coverage and a global perspective for your business.
At Apex, we maintain the utmost integrity by exclusively employing or contracting our Virtual Receptionists in-house. This commitment to an internal team ensures the highest quality of service and accountability for your business needs.
At Apex, we offer shared and dedicated Virtual Receptionist services to small and medium-sized businesses in both the United States and Canada, tailoring our solutions to meet your unique needs.
Looking for a Virtual Receptionist with experience for your Service Business? Call us!
Client Feedback
4.7 Stars Based on Real Users Reviews
★★★★★ 4.7/5
Apex Receptionist has been an invaluable partner for our cleaning company. Their professionalism and efficiency in handling our calls and appointments have contributed to our business's success. Highly recommended!
Apex Receptionist has been a game-changer for our real estate agency. Their skilled team ensures that no client call goes unanswered, and their appointment scheduling is top-notch. Thanks to them, we've elevated our customer service and productivity.!
"Apex Receptionist has streamlined our logistics company's communication. Their prompt call handling and appointment coordination have improved our operations, allowing us to focus on what we do best – delivering exceptional logistics solutions.
Apex Receptionist has been an essential partner for our wedding event company. Their professionalism and attention to detail in handling inquiries and appointments have significantly contributed to our clients' satisfaction and our business's success. Highly recommended for any event-focused business!
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At Apex Virtual Receptionist, our vision is to revolutionize the way businesses, especially small enterprises, manage customer interactions. We aim to provide affordable, cutting-edge virtual receptionist services that empower businesses to focus on their core operations while delivering exceptional customer experiences. We envision being a global leader in this space, driven by innovation, professionalism, and unwavering commitment to our clients. Our goal is to simplify and enhance communication for businesses of all sizes, enabling them to thrive in a dynamic, digital era..
Give US A CALL
(844) 752-5688